At AskTravels, we are committed to ensuring that your travel experience is smooth and enjoyable. We understand that unforeseen circumstances may arise, and we aim to address refund requests with transparency and efficiency.
1. Refund Eligibility
Refunds are available under the following conditions:
- Cancellations made within the allowable cancellation period, as specified during the booking process.
- Service disruptions caused by AskTravels or our partners.
- Valid claims related to the quality or delivery of booked services.
2. How to Request a Refund
To request a refund:
- Contact our customer support team at [insert contact details] with your booking reference number.
- Clearly explain the reason for your refund request and provide any supporting documentation if applicable.
- Submit your refund request within 7 days of the event or issue.
3. Non-Refundable Items
The following are not eligible for refunds:
- Cancellations made outside the specified refund period.
- Services or bookings marked as non-refundable during the booking process.
- Situations involving customer negligence or failure to adhere to the terms and conditions.
4. Processing Time
- Once approved, refunds will be processed within 7-14 business days.
- Refunds will be credited back to the original payment method.
5. Changes to Refund Policy
AskTravels reserves the right to modify this refund policy at any time. Updates will be published on our website, and we encourage you to review this policy periodically.
6. Contact Us
If you have any questions about our refund policy, please reach out to:
- Email: [insert email address]
- Phone: [insert phone number]
Thank you for choosing AskTravels. We value your trust and aim to provide exceptional service at every step of your journey.